Terms of Service

These Terms of Service ("Terms") govern your access to and use of the websites, applications, APIs, and other services (together, the "Services") offered by ReQL Labs Private Limited ("ReQL", "we", "us", "our"), a private limited company registered in Mumbai, Maharashtra, India. By using the Services you agree to these Terms.

1. Definitions

• Customer means the organisation that subscribes to the Services.
• Authorized User means an individual the Customer permits to access the Services under its account.
• Customer Content means documents, data, and other materials the Customer or its Authorized Users submit to the Services.
• Output means the analyses, citations, reports, and other materials the Services generate in response to Customer Content.

2. Eligibility and accounts

The Services are for business use by regulated entities and their advisors. You must be at least 18 and authorised to bind your organisation. You are responsible for account credentials and for all activity under your account.

3. Subscription, fees, and taxes

Access is provided under an order form or online subscription that specifies scope, term, and fees. Fees are exclusive of applicable taxes (including GST). Unless stated otherwise, fees are payable in advance and non-refundable. Non-payment may result in suspension or termination.

4. Acceptable use

You will not:

• Use the Services in violation of law or third-party rights.
• Reverse-engineer, decompile, or attempt to derive the source code of the Services, except to the extent permitted by law.
• Attempt to bypass security, rate limits, or access controls.
• Use the Services to build a competing product or to benchmark performance without our written consent.
• Upload malicious code or content you do not have the right to submit.

5. Customer content and confidentiality

Customer retains all rights in Customer Content. Customer grants ReQL a limited, non-exclusive licence to host, process, transmit, and display Customer Content solely to provide and improve the Services. Each party will protect the other's confidential information with the same care it uses for its own, and not less than a reasonable degree of care.

We do not use Customer Content to train shared foundation models. We may use aggregated, de-identified signals to improve the Services.

6. Intellectual property

ReQL and its licensors retain all right, title, and interest in the Services, the ReQL SLM, and all improvements, feedback, and derivative works. Customer receives only the rights expressly granted in these Terms.

7. AI outputs — no legal advice

The Services surface regulatory citations, gap analyses, and compliance recommendations. Outputs are informational only and do not constitute legal, tax, audit, or regulatory advice. Customers remain responsible for reviewing Outputs, applying professional judgment, and taking regulatory decisions. Outputs may contain errors; verify against the cited source before acting.

8. Third-party integrations

The Services may integrate with third-party products at your request. Your use of those products is governed by the third party's terms. ReQL is not responsible for third-party services.

9. Warranties and disclaimers

We warrant that we will provide the Services with reasonable skill and care and in accordance with the documentation. Except as expressly stated, the Services are provided "as is" and "as available". To the maximum extent permitted by law, ReQL disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Each party's aggregate liability arising out of or relating to these Terms will not exceed the fees paid or payable by Customer to ReQL for the Services in the twelve months preceding the event giving rise to the claim.

11. Indemnity

Customer will defend and indemnify ReQL against third-party claims arising out of Customer Content, Customer's use of the Services in breach of these Terms, or violation of applicable law by Customer or its Authorized Users. ReQL will defend Customer against third-party claims that the Services, when used as permitted, infringe such third party's Indian IP rights, subject to prompt notice, sole control of defence, and reasonable cooperation.

12. Term and termination

These Terms remain in effect for the subscription term stated on the order form. Either party may terminate for material breach not cured within 30 days of written notice. On termination, Customer's access ends and Customer Content is deleted or returned in accordance with the Privacy Policy.

13. Governing law and dispute resolution

These Terms are governed by the laws of India. Any dispute arising out of or relating to these Terms will be resolved by arbitration under the Arbitration and Conciliation Act, 1996, seated in Mumbai, before a sole arbitrator appointed by mutual agreement. The language of arbitration is English. Subject to arbitration, the courts at Mumbai have exclusive jurisdiction.

14. Changes

We may update these Terms from time to time. If we make material changes, we will notify you before they take effect. Continued use of the Services after the effective date constitutes acceptance.

15. Contact

Questions about these Terms? Write to aisha@reql.ai.